Frequently asked questions

Our apllication enables you to do the following: - Mointor your monthly consumption - e-Bill for current month - e-Payment for bill or recharge of pre-paid meters - Tips for energy saving - Report any complaints or inquiries

Follow the link on the member's page.

Please follow instruction brochure provided by customer service. For further assistance please contact us.

No. This application operates for electricity, water and airconditioning meters. In addition to other services such as calling a plumber or a technician for in house assistance. Latest news and updates of our services.

Our operational hours are from 9 am to 5 pm from Sunday to Thursday. These hours might vary during public holidays, please call in order to confirm operation during these days.

Each project has its unique number. Please refer to the brochure or application to find emergancy number for your project.

Each project has its unique number. Please refer to the brochure or application to find emergancy number for your project.

https://static.wixstatic.com/media/undefined Please download attached ist of requirments.

The following steps must be completed to successfully install your meter. 1. Visit nearest vending station 2. Submit required documents 3. Conduct technical inspection 4. Payment of meter installation quotation 5. Complete contractul agreements 6. Meter installation

We abide with the government official announced tariff. To learn more please visit www.egyptera.org

Please check meter alarm, if pre-payed scheme it might be low balance alarm. If screen identifies anything else, please stay away from meter and contact our hotline directly.

Please follow the these steps: 1. Look outside and make sure that it is not a black-out for all the community 2. Switch-off/unplug apppliances to reduce load on meter 3. Visually inspect without physical touch of meter cover proper fixture 4. Contact our emergancy hotline immediately

We are here for you. Please contact us through numbers provided to you or visit our contact page. Looking forward to serve you.