Question 1

What is Quill Energy's mobile application?

Accepted Answer

Our apllication enables you to do the following:
 - Mointor your monthly consumption
 - e-Bill for current month
 - e-Payment for bill or recharge of pre-paid meters
 - Tips for energy saving
 - Report any complaints or inquiries

Question 2

How can I download the mobile application?

Accepted Answer

Follow the link on the member's page.

Question 3

I cannot register my account?

Accepted Answer

Please follow instruction brochure provided by customer service. For further assistance please contact us.

Question 4

Is this application for electricity only?

Accepted Answer

No. This application operates for electricity, water and airconditioning meters. In addition to other services such as calling a plumber or a technician for in house assistance. Latest news and updates of our services.

Question 5

When are vending stations open?

Accepted Answer

Our operational hours are from 9 am to 5 pm from Sunday to Thursday. These hours might vary during public holidays, please call in order to confirm operation during these days.

Question 6

What is the emergency number?

Accepted Answer

Each project has its unique number. Please refer to the brochure or application to find emergancy number for your project.

Question 7

What is the emergency number?

Accepted Answer

Each project has its unique number. Please refer to the brochure or application to find emergancy number for your project.

Question 8

What is the required documents to install meter (residential or commercial)?

Accepted Answer

Please download attached ist of requirments.

Question 9

What is the procedure to install meter?

Accepted Answer

The following steps must be completed to successfully install your meter.
1. Visit nearest vending station
2. Submit required documents
3. Conduct technical inspection
4. Payment of meter installation quotation
5. Complete contractul agreements
6. Meter installation

Question 10

What is the tariff you use for electricity?

Accepted Answer

We abide with the government official announced tariff. To learn more please visit www.egyptera.org

Question 11

My meter is doing an alarm?

Accepted Answer

Please check meter alarm, if pre-payed scheme it might be low balance alarm. If screen identifies anything else, please stay away from meter and contact our hotline directly.

Question 12

Electricity cut-off even when I have sufficient balance?

Accepted Answer

Please follow the these steps:
1. Look outside and make sure that it is not a black-out for all the community
2. Switch-off/unplug apppliances to reduce load on meter
3. Visually inspect without physical touch of meter cover proper fixture
4. Contact our emergancy hotline immediately

Question 13

Could not find the answer for my inquiry?

Accepted Answer

We are here for you. Please contact us through numbers provided to you or visit our contact page.
 
Looking forward to serve you.

Frequently asked questions

What is Quill Energy's mobile application?

How can I download the mobile application?

I cannot register my account?

Is this application for electricity only?

When are vending stations open?

What is the emergency number?

What is the emergency number?

What is the required documents to install meter (residential or commercial)?

What is the procedure to install meter?

What is the tariff you use for electricity?

My meter is doing an alarm?

Electricity cut-off even when I have sufficient balance?

Could not find the answer for my inquiry?