Frequently asked questions

What is Quill Energy's mobile application?


Our apllication enables you to do the following: - Mointor your monthly consumption - e-Bill for current month - e-Payment for bill or recharge of pre-paid meters - Tips for energy saving - Report any complaints or inquiries




How can I download the mobile application?


Follow the link on the member's page.




I cannot register my account?


Please follow instruction brochure provided by customer service. For further assistance please contact us.




Is this application for electricity only?


No. This application operates for electricity, water and airconditioning meters. In addition to other services such as calling a plumber or a technician for in house assistance. Latest news and updates of our services.




What is the emergency number?


Each project has its unique number. Please refer to the brochure or application to find emergancy number for your project.




When are vending stations open?


Our operational hours are from 9 am to 5 pm from Sunday to Thursday. These hours might vary during public holidays, please call in order to confirm operation during these days.




What is the tariff you use for electricity?


We abide with the government official announced tariff. To learn more please visit www.egyptera.org




What is the procedure to install meter?


The following steps must be completed to successfully install your meter. 1. Visit nearest vending station 2. Submit required documents 3. Conduct technical inspection 4. Payment of meter installation quotation 5. Complete contractul agreements 6. Meter installation




What is the required documents to install meter (residential or commercial)?


Please download attached ist of requirments.




What is the emergency number?


Each project has its unique number. Please refer to the brochure or application to find emergancy number for your project.




My meter is doing an alarm?


Please check meter alarm, if pre-payed scheme it might be low balance alarm. If screen identifies anything else, please stay away from meter and contact our hotline directly.




Electricity cut-off even when I have sufficient balance?


Please follow the these steps: 1. Look outside and make sure that it is not a black-out for all the community 2. Switch-off/unplug apppliances to reduce load on meter 3. Visually inspect without physical touch of meter cover proper fixture 4. Contact our emergancy hotline immediately




Could not find the answer for my inquiry?


We are here for you. Please contact us through numbers provided to you or visit our contact page. Looking forward to serve you.





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